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2016 #eportforum in Sydney - #greatcommunity #greatideas fantastic time.

I want to post on one workshop I went to by Joyce Seitzinger +Joyce Seitzinger , it was on LX - Learner Experience. The essentials of this user/customer/student/staff centered philosophy has underpinned the University of Canberra's entire approach to the Virtual Learning Environment procurement project, a project I've been managing since last April hence the gap in blog posts! Anyway here are the notes, with links to resources for you to access as shared by Joyce.

As an example project, Joyce worked with the Australian Institute for Training and Development to develop their digital badges.

See work by Marc HassenZahl - LX - What is it? In the context of someone using a tablet or smartphone - the tapping on glass is not for the experience of the phone it's for the emotional and learning experience through the app or web site. It's about creating an experience through a device.

For our VLE project this was also applied to the suite of educational technology and library platforms - its the experience that matters.

Google the Learner Experience Pyramid. Based on the CX pyramid by Aberdeen Research.

Download the LX Design Toolkit

Some people define Learning Experience as User Experience - IT IS NOT: See

The elements of user experience: Jesse James Garrett, 2000:

Disciplines involved: as found in the book:

Human Centered Design: Don Norman. The design of everyday things. You don't want people to live in perpetual frustration.

Also related to service design thinking. Service design also looks at the experience of the staff.

Indi Young - Empathy is a noun. You focus on the needs of the user when designing - you listen to the users. How they have been using your systems already. Find any analytics you can. Create personas - these help others in the project be more empathetic with those users.

See also 

Ieleen Scanlon - Professor of Educational Technology

Diana Laurillard: very much about the teacher as designer. A team approach is best to help avoid increasing teacher workload.

Tony bates books -


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